Privacy Policy

Last updated: 23 September 2026

This Privacy Policy explains how Inside Resell, operated by FJA management, collects, uses, stores and protects personal information when you visit our website, purchase a digital product or otherwise interact with us.

1. Who We Are

The controller responsible for the processing of your personal data is:

Company name: FJA management
Trading name: Inside Resell
Registered address: Herengracht 582, 1017 CJ Amsterdam, The Netherlands
Dutch Chamber of Commerce (KVK): 96698934
VAT number: NL005225456B61
Email: support@insideresell.com

2. Personal Information We Collect

Depending on how you use our website, we may collect information such as:

  • First and last name

  • Email address

  • Billing address

  • Country or region

  • Order information

  • Products purchased

  • Payment status

  • Transaction information

  • IP address

  • Device and browser information

  • Website activity

  • Cookie information

  • Communications with customer support

  • Information voluntarily provided when making a claim under our 90-Day Sale Guarantee

Payment card information is generally processed directly by the payment provider used during checkout. We do not need to store your complete payment card details ourselves.

3. Why We Process Your Information

We may process personal information to:

  • Process and fulfil orders

  • Deliver digital supplier packs and guides

  • Send order confirmations and access information

  • Provide customer support

  • Verify purchases

  • Process refund or guarantee requests

  • Prevent fraud and misuse

  • Maintain our administration

  • Comply with tax and legal obligations

  • Improve our website and services

  • Analyse website performance

  • Send marketing communications where permitted

  • Display or measure advertising where any required consent has been provided

4. Legal Bases

Depending on the processing activity, we may process personal information on the following legal bases.

Contract

Processing may be necessary to complete your purchase, provide access to your digital product and provide related customer support.

Legal Obligation

We may be required to retain or process certain information to comply with taxation, accounting or other legal obligations.

Legitimate Interests

We may process limited personal information where reasonably necessary to protect our business, prevent fraud, secure our website, administer claims or improve our services, provided that your rights and interests do not override those interests.

Consent

Where required, we ask for your consent before using personal information for purposes such as marketing communications or non-essential tracking technologies.

5. Orders and Digital Delivery

When you place an order, we may use the information you provide to:

  • Confirm the transaction

  • Deliver your purchased digital content

  • Maintain order records

  • Provide customer support

  • Verify access

  • Handle refunds, disputes or guarantee claims

Without certain information, we may be unable to process or fulfil your order.

6. Payment Processing

Payments are processed through the payment methods and payment providers available during checkout.

These providers may independently process personal and financial information in accordance with their own privacy policies.

Inside Resell generally receives only the information necessary to verify and administer the transaction, such as payment status, transaction identifiers and limited payment-related information.

7. Service Providers

We may share personal information where reasonably necessary with service providers that assist us in operating Inside Resell.

These may include:

  • Shopify and other e-commerce infrastructure providers

  • Payment processors

  • Email and communication providers

  • Website hosting and technical providers

  • Analytics providers

  • Advertising platforms, where applicable

  • Accounting and administrative providers

  • Fraud prevention and security providers

  • Professional advisers where necessary

We do not sell your personal information as a standalone product.

Service providers may only receive information where reasonably necessary for the relevant service or as otherwise permitted by applicable law.

8. Shopify

Our online store is operated using Shopify.

Shopify may process personal information required to operate the store, maintain security, process transactions, provide checkout functionality and support other e-commerce services.

Shopify processes information in accordance with its applicable privacy documentation and contractual arrangements.

9. Marketing

Where permitted, we may use your contact information to send communications about Inside Resell products, updates, offers or related services.

Where consent is required, you may withdraw that consent at any time.

Marketing emails will include an appropriate method to unsubscribe.

Withdrawing consent from marketing communications does not affect transactional emails or other important communications relating to purchases you have already made.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies.

Essential cookies may be used where necessary for functionality including:

  • Shopping cart functionality

  • Checkout

  • Security

  • Currency or language settings

  • Session management

  • Fraud prevention

Analytics technologies may be used where legally permitted.

Advertising, profiling or other tracking technologies that require consent will only be used after the required consent has been obtained.

Further information about our use of cookies and similar technologies is available in our Cookie Policy.

11. Fraud Prevention and Security

We may process technical, transaction, order and account-related information where reasonably necessary to identify or prevent:

  • Fraudulent transactions

  • Unauthorised payment activity

  • Abuse of our digital products

  • Unauthorised sharing or redistribution

  • Suspicious guarantee claims

  • Security threats

Payment providers, Shopify and other service providers may also perform their own fraud prevention and security checks.

12. 90-Day Sale Guarantee Information

If you submit a claim under our 90-Day Sale Guarantee, we may process information and evidence reasonably necessary to assess that claim.

This may include:

  • Order confirmations

  • Supplier purchase information

  • Delivery information

  • Marketplace usernames

  • Listing URLs

  • Listing screenshots

  • Price information

  • Marketplace sales history

  • Communications relating to the claim

This information may be used to verify eligibility, administer the guarantee, prevent fraudulent claims and resolve related disputes.

Further conditions concerning the guarantee are described in our Refund & Cancellation Policy.

13. How Long We Keep Information

We do not retain personal information for longer than reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Financial, tax and administrative information may be retained for the applicable statutory retention period.

Other information may be deleted or anonymised when it is no longer reasonably necessary, subject to:

  • Legal obligations

  • Accounting requirements

  • Fraud prevention

  • Dispute resolution

  • Establishing, exercising or defending legal claims

Different categories of personal information may therefore be retained for different periods.

14. International Data Transfers

Some of our service providers may process personal information outside the European Economic Area.

Where required by applicable data protection law, appropriate safeguards are used for such transfers.

These safeguards may include:

  • An applicable adequacy decision

  • Standard Contractual Clauses

  • Other legally recognised transfer mechanisms

15. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights including:

  • Access to your personal information

  • Correction of inaccurate information

  • Erasure of personal information in certain circumstances

  • Restriction of processing

  • Data portability

  • Objection to certain processing

  • Withdrawal of consent where processing is based on consent

To exercise a privacy right, contact:

support@insideresell.com

Please provide enough information for us to understand your request.

Where reasonably necessary, we may request additional information to verify your identity before processing the request.

16. Complaints

If you believe your personal information has been processed incorrectly or unlawfully, you can first contact us at:

support@insideresell.com

We will review your request or complaint.

You may also have the right to submit a complaint to the competent data protection authority, including the Dutch Autoriteit Persoonsgegevens.

17. Security

We take reasonable organisational and technical measures designed to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Unauthorised disclosure

However, no internet-based service or electronic storage system can provide an absolute guarantee of security.

18. Changes to This Privacy Policy

We may update this Privacy Policy where our services, website, technology, business practices or legal obligations change.

The latest version will display the applicable Last updated date at the top of this page.

19. Contact

For questions regarding privacy or your personal information, contact:

Inside Resell
FJA management
Herengracht 582
1017 CJ Amsterdam
The Netherlands

KVK: 96698934
VAT: NL005225456B61
Email: support@insideresell.com